Public Safety Dispatcher/Trainee Rate: $21.40/Hourly
Public Safety Dispatcher Hiring Range: $23.78-$34.72/Hourly; DOQ
Certification Pay of $500 upon successful completion of obtaining Emergency Medical Dispatch (EMD), APCO Telecommunicator Level 1, and Arizona Criminal Justice Information Systems (ACJIS).
Performs intermediate skilled human support work performing emergency and non-emergency dispatching communication services in support of the City public services by receiving, prioritizing and dispatching appropriate personnel to service request calls, conducting quality assurance reviews, resolving problems and complaints, and maintaining files and records, and related work as apparent or assigned. Work is performed under the limited supervision of the Public Safety Dispatcher Supervisor.
The ideal candidate will possess strong customer service skills, will be trustworthy, organized, reliable and self-motivated. They must be a team player with the ability to multitask, accept direction well, and be flexible. They should be able to create and maintain a respectful and collaborative working environment as well as develop and maintain effective working relationships with supervisors and co-workers. They must also be able to work well in stressful situations while effectively communicating with the public and coworkers.
High School diploma or GED and minimal experience in customer service in a high-paced environment, preferably in a law enforcement agency, or equivalent combination of education and experience.
Ability to pass an extensive background investigation.
Possession of or ability to obtain Arizona Criminal Justice Information Systems (ACJIS) certification of appropriate level within one (1) year of hire.
Possession of or ability to obtain Public Safety Telecommunicator (PST) certification issued by the Association of Public-Safety Communications Officials (APCO) within one (1) year of hire.
Possession of or ability to obtain Emergency Medical Dispatch (EMD) certification issued by the National Academy of Emergency Medical Dispatch (NAEMD) based on the availability of training.
National Incident Management Systems (NIMS) training based on assignment.
Must meet and maintain all training and education requirements for the position.
Valid Arizona Driver License of appropriate class.
Special Note: Employees are considered "Trainee" until ACJIS Level A, APCO, Telecommunicator Level I, and Emergency Medical Dispatching (EMD) certifications are received. Requires non-standard or rotating shift-work; subject to days, nights, weekends, holidays and call back.
Qualified candidates will be required to participate in online testing, which will consist of a writing assignment and a computerized simulation based on actual tasks associated with receiving and dispatching 911 and non-emergency calls for service. The testing process will be approximately two (2) hours. Qualified candidates will receive separate notification via email or text messaging, following the close of the recruitment, and must complete testing as instructed; no extensions of deadline will be given.
Applicants for employment opportunities should be aware of the Lake Havasu City policies concerning the use of drugs and alcohol. These policies have not been altered by the passage of Proposition 207. The use of recreational marijuana is a violation of the City's Drug Free Workplace Policy. All positions within the City are required to submit to a pre-employment drug test. A positive result for drugs tested under the policy, including recreational marijuana, may be grounds for withdrawal of an offer of employment.
The City reserves the right to consider only the most highly qualified applicants. The succeeding examination processes may be required: training and experience, testing, panel interview, employment eligibility verification (EEV) requirements, personnel evaluation profile (PEP), polygraph test, background investigation and alcohol/drug screening test. Appointment subject to successful background investigation and City paid postemployment
medical examination after offer of employment has been made.
Job Type : Full-Time
Education Level : High School
Experience Level : Entry Level