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SUMMARY:

The Branch Manager (BM) is responsible for increasing branch deposit and provide business loan and consumer loan referrals. Responsible for directing and administering the operational efforts of the branch. Ensures established policies and procedures are followed. Oversees provision of a full range of services to customers and prospective customers. Ensures customers are promptly and professionally served. Leads, trains, and supervises branch staff.

DUTIES AND RESPONSIBILITIES:

• Responsible for increasing deposit account openings, small business loan and consumer loan referrals. Works towards achieving deposit goals while promoting High Performance Growth (HPG) initiatives
• Manage direct reports to maximize productivity, efficiency, and the potential of the human assets of the company, including: hiring, directing job assignments, monitoring staff performance, coaching, counseling, training, assuring compliance with regulatory requirements and organizational mission, values, policies and work rules. Appraise performance and provide recommendations for staff compensation, promotion, and termination, as appropriate
• Ensures customers’ requests and questions are promptly resolved. Handles customers’ complaints. Ensures customers are informed of Company services and policies. Provides counsel customers regarding their financial needs and services requested
• Troubleshoots and resolves internal and external inquiries
• Ensures all branch transactions are balanced at the close of each day. Oversees individual accountability for the handling of cash and assists in resolving balancing problems
• Completes orientation of new employees in overall branch procedures. Ensures branch personnel are well trained in all phases of their respective jobs. Actively participates in cross-training personnel and assures staff is kept abreast of all products and services
• Primary Security Officer for the branch. Conducts required security meetings with staff to ensure compliance. Opens and closes the building in accordance with set hours and tests security equipment quarterly
• Is responsible for maintaining office building, grounds, equipment and fixtures of the branch
• Ensures assigned month-end management reports which apprise executive management of the status of branch activities are completed in a timely fashion
• May originate consumer loans; maintain up to date training and adhere to loan compliance standards
• Regular and predictable attendance is an essential function of this job.
• Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
• May be required to work at other Foothills Bank branches due to staffing shortages
• Participate in community service and bank-sponsored activities
• Attend and participate in meetings as required
• Keep work area tidy

QUALIFICATIONS:

• High school diploma or equivalent
• 0-4 years’ experience as a Branch Manager or similar role with a Financial Institution
• Previous supervisor experience

KNOWLEDGE, SKILL, ABILITY:

• Demonstrated effective interpersonal relationships and teamwork.
• Professional verbal and written communication skills.
• Strong interpersonal skills, using considerable tact, diplomacy, and judgment.
• Strong organizational, customer service, communication and decision-making skills.
• Able to handle sensitive and confidential information.
• Experience working with all levels of employees and external customers.
• Well-organized with ability to prioritize and multi-task in a fast paced work environment.
• Ability to communicate, both orally and in writing, with others in the Bank to perform effective reviews and to report the results.
• Ability to respond to common inquiries of complaints of customers, regulatory agencies or members of the business community.
• Sufficient banking, organizational and technical skills to assist in performing all required reviews