Located about 100 miles southeast of Las Vegas, Nevada, Mohave Community College is a comprehensive community college serving Mohave County in the northwest portion of the State of Arizona and its neighboring communities in California, Nevada, and Utah. With over 13,000 students each year on campuses in Kingman, Lake Havasu City, Bullhead City, and Colorado City, and an extensive online education program, MCC's mission is to serve our communities, empowering students to succeed through innovative pathways and quality education.
Mohave Community College seeks a dedicated and skilled Campus Technology Specialist to join our Information Technology department. A successful candidate will have experience in installation, servicing and/or repair of computers and systems according to assigned routines and schedules.
We create the future by cultivating relentless curiosity in our students and each other to unlock new opportunities and break barriers. We take risks, adapt to oncoming challenges and opportunities, and engineer new ideas as we learn together from our mistakes and successes.
We engage fearlessly, bringing passion and energy to our work by dreaming big, being bold, having fun, and fostering a caring environment. Celebrating each other and our results with enthusiasm makes our work meaningful and exciting.
We build together. Our individual differences and backgrounds strengthen our teams, where we seek input and ensure every voice is heard. We amplify our impact when we empower each other to take ownership and work together toward common vision.
We live authentically, being our best when we share information openly, create clarity, invite stakeholders to participate in decision-making, and communicate with utmost respect.
We care! We care about our students, our communities and each other, finding ways to actively engage and invest in the success of those we serve.
What we’ll love about you:
Your record of excellence in collaboration, working with others in the spirit of partnership, transparency and care, to inspire action.
Your excellent communication providing regular, consistent, and meaningful information; listening carefully to others and ensuring your messages are understood.
Your experience in the desktop support field, including ability to provide maintenance and troubleshooting with software and hardware issues.
Your strong ethical orientation and ability to make discerning, evidence-based decisions.
1. Configures and maintains desktop computers and peripherals; installs software and hardware as necessary; coordinates warranty service when applicable. 2. Isolate and resolve problems related to VOIP utilizing appropriate diagnostic tools. 3. Maintain Voice Over IP (VOIP). 4. Manage and trouble shoot networks. 5. Connect, route and maintain analog lines for fax, credit card readers and alarms. 6. Assists faculty, staff and students with computer related issues, including Instructional Television (Tandberg) system, email, computer networks, VOIP, and online courses, via telephone, email, via remote access, and in-person. 7. Performs troubleshooting to isolate and diagnose software and hardware problems. Works independently to research and resolve technical issues. 8. Works with MCC Connect to research and document problem resolutions, provides backup as needed. 9. Provides users with software assistance/training. 10. Occasionally travels to locations to provide assistance in urgent situations 11. Captures and documents the details of an issue and the troubleshooting steps taken in order to escalate the issue or document the identification and resolution; uses a the help desk system to track and route problems and requests and document solutions. 12. Identifies and escalates situations requiring urgent attention. 13. Maintains inventory and security of computing equipment and peripherals 14. Stays current with technological trends related to MCC environment. 15. Develops and maintains a professional level of proficiency with Information Technology. 16. Assists other department teams as needed (i.e. network, administrative computing). 17. Adheres to college, federal and state administrative procedures, guidelines, initiatives and directives to ensure compliance with all relevant regulations affecting college operations. 18. Performs other tasks of a similar nature or level as assigned.
Associate's Degree (A.A.) from two-year college; or any combination of education, training and/or experience which demonstrates potential for success in performing the duties of the position.
CompTIA network + certification, or ability to obtain same within first 90 days of employment. Experience in the desktop support field, including software, hardware and peripheral maintenance/troubleshooting.
Experience with VOIP and analog/POTS telephony preferred.
Adaptability & Flexibility:Successful candidate will have the ability to cope with difficulties and shift gears comfortably.
Analytical Thinking:Successful candidate will demonstrate the ability to extract key information from data from different sources and analyze, sort, and synthesizes data with careful attention to detail.
Effective Communication:Successful candidate will conveyclear and timely messages that positively influence the thoughts and actions of others.
Initiative:Successful candidate will displaythe ability to focus on results and desired outcomes and how best to achieve them.
Innovation & Creative Thinking:Successful candidate will demonstrate the ability to transcend traditional ideas, rules, patterns and relationships and to create meaningful new strategies, programs, services, and markets.
It is the responsibility of each applicant to have all the following documents on file in the Human Resources office by the deadline date in order to continue in the application process for this position. Application materials will not be returned.
A complete online employment application form. Please do not state 'see resume' on any part of the application. Blank spaces may be cause for rejection of the application.
Cover letter addressing the criteria listed in the job announcement and your qualifications for this position.
Resume or curriculum vitae. Optional, but encouraged.
Transcripts of all college work. (Unofficial transcripts or photocopies will be accepted to establish the application file. Official transcripts will be required if the candidate is offered the position.)
If any of the above listed materials are missing or incomplete, the application will not be considered.
Items 2-4 may either be attached electronically to the application or mailed to the address below (position number must be included on all documents):
Mohave Community College Human Resources 1971 Jagerson Avenue Kingman, AZ 86409